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Frequently asked questions

International Wealth and Premier Banking – Australia

What is the CRS?

The Common Reporting Standard (CRS) is an information-gathering and reporting requirement for financial institutions in participating countries/jurisdictions, to help fight against tax evasion and protect the integrity of tax systems.

What are the CRS obligations for financial institutions?

Financial institutions must identify customers who appear to be tax resident outside of the country/jurisdiction where they hold their accounts and products, and report this to the local tax authority. They may then share that information with the tax authority where these customers are tax residents.

Why are you asking me for my jurisdiction(s) of tax residency?

Under the CRS, tax authorities require financial institutions such as HSBC to collect and report certain information relating to their customers’ tax statuses.

If you open a new bank account, invest in new financial products or change your circumstances in some way, we will ask you to certify a number of details about yourself. This process is called “self-certification” and we are required to collect this information under the CRS.

Are all banks doing this?

All financial institutions – that includes banks, insurers and asset management businesses – in participating countries/jurisdictions are required to be compliant with the CRS.

What information are you asking customers to give and confirm?

In line with the CRS requirements, we'll ask you for your:

  • Name
  • Address
  • Date of birth (for Individual and Controlling Persons)
  • Country(ies)/jurisdiction(s) of tax residence
  • Taxpayer identification number(s)
  • Place of registration/incorporation (for Entities)
  • Entity Type (for Entities)
  • Controlling Person Type for certain Entity Types (for Controlling Persons)

What happens if I don’t give the correct information?

If the information you give is wrong or incomplete, there will be a delay in processing your application.

What is a TIN and where can I find more details for my country/tax jurisdiction?

A TIN means a Taxpayer Identification Number. Some jurisdictions use a functional equivalent (e.g. social security number) as the TIN to identify their taxpayers.

TIN is a common international term for what is referred to in the Australian tax system as a Tax File Number.

The OECD provides information on the issue, collection, practical structure and other specifications of Taxpayer Identification Number (TIN) formats submitted by participating jurisdictions.

What does jurisdiction of tax residency mean?

This will depend on where you live and your circumstances. It's a good idea to contact a professional tax adviser for more information on how to determine your tax residency if you're not sure as HSBC cannot give tax advice.

What if my country of tax residency is Australia?

If Australia is your (or your entity/organisation’s) only country of tax residence, you can choose Reason C for no TIN when completing your self-certification as providing your TIN (e.g. Tax File Number or Australian Business Number) is optional for Australia.

I'm an overseas student. What do I need to do?

All customers need to provide their tax residency information when opening an account.

The information I have been asked for on the forms is similar to the information I have been asked for under FATCA. Why is this different?

Even if you have already provided information under the United States government’s Foreign Account Tax Compliance Act (FATCA), you may still need to provide additional information for the CRS as these are different regulations with different requirements.

FATCA is US Law and requires financial institutions to identify US Persons and report in line with FATCA regulations, based on citizenship. The CRS requires financial institutions to identify the tax residency of all customers and in most cases report information on customers who are tax resident outside of the country/jurisdiction where they hold their accounts.

I live in the same country/jurisdiction as I pay tax so why do I need to give you these details?

Under the CRS, we are legally required to establish the tax residency status of all our customers, even if you are tax resident in the same country/jurisdiction as where you hold your account. However, typically your details will not be reportable to the tax authorities for CRS purposes.

How often will I need to provide this information?

Once we have a valid self-certification on file, you will only be asked to complete another when you update certain information on your account or we believe your reportable status may have changed.

Why is HSBC providing tax authorities with my tax details?

HSBC is required to report your tax details to the local tax authority pursuant to Subdivision 396-C of the Taxation Administration Act 1953.

Will HSBC respect my data privacy?

Yes. We will only disclose your information to the local tax authority if we are legally required to do so.

Is my information safe?

Customer information is protected by a strict code of secrecy and security which all members of the HSBC Group and their staff are subject to.

I've given my details. Why am I being asked for more documents?

By law, we have to verify the details you gave in your self-certification. This is why we might ask for a copy of your passport to verify your identity, or for some other proof of your tax residency.

What information will be reported to tax authorities?

The information provided in the self-certification form, and details about the accounts and products you have with us, including:

  • the balance or value
  • the total gross amounts of interest paid or payments credited.

Which countries/jurisdictions are participating in the CRS?

For a list of countries/jurisdictions participating in the CRS, alongside the dates that they will start exchanging information, please see the OECD CRS portal – CRS by jurisdiction.

Where can I find further information and advice?

For further information on your tax residency, please refer to the rules governing tax residence that have been published by national tax authorities. You can also find out more at the OECD CRS portal.

Page last updated August 2025